Shipping & Refunds
Shipping Policy
At Artedly, we're thrilled to bring our exceptional prints to art enthusiasts around the world. Here are the details of our shipping policy:
Delivery Zones
We proudly deliver to over 200 countries worldwide. Wherever you are, we strive to get your order to you in a timely and secure manner.
Processing Time
Each item in our print store is created on demand. Please allow 3 business days for the processing of your order. You will receive a confirmation email with tracking information once your order is shipped.
Shipping Rates
Shipping rates are calculated at checkout based on your location and the size of your order. We aim to provide transparent and fair shipping costs for our customers.
Customs and Duties
Customers are responsible for any customs or import duties that may apply to their order. Artedly is not responsible for delays due to customs processes.
Refund Policy
Your satisfaction with our prints is our top priority. Here's an overview of our refund policy:
Quality Guarantee
We take great care to ensure the quality of each print. If you receive a damaged or defective item, please contact us within 7 days of receiving your order with clear photos of the issue.
Print On-Demand Model
Artedly operates on a print-on-demand model, meaning each item is created specifically for you. As such, we do not hold inventory. Cancellations are only possible within 24 hours of placing your order.
Returns and Exchanges
Unfortunately, we cannot accept returns or exchanges for items that are not damaged or defective. Please double-check your order before finalizing your purchase.
Refund Process
If your print is damaged or defective, we will arrange for a replacement or issue a refund. Please contact us at [email protected] with any refund inquiries.
